Shipping & returns

SHIPPING

Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer flat rate shipping. Choose from Royal Mail 1st or 2nd class (UK), Courier (Most of mainland GB), European or International.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@their-nibs.com with your name and order number, and we will look into it for you.

Orders shipping outside the UK may be subject to your own country's import charges, taxes and duty.

Return shipping is not included.

OUR RETURNS & EXCHANGES POLICY

Their Nibs has a 30 day No Quibble Guarantee on items purchased.

Returns are currently extended until January so you can shop for Christmas with confidence.

Want to send something back to us?

No problem, returns are simple!

Send the product you want to return back to us with a note of your name, order number and either return or exchange request. We will refund you for the purchase, or exchange if you need a different size!

Gift boxes are non refundable.

**PLEASE DO NOT USE STAPLES TO CLOSE RETURN PARCELS**

RETURNS ADDRESS

THEIR NIBS

Unit 19
Castlebrae Business Centre
40 Peffer Place
Edinburgh
EH16 4BB

If there are any problems with any of the items in your order please contact us at info@their-nibs.com